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Koole, Ger
42
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Pot, Auke
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9
Mei, R. D. van der
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7
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ECONIS (ZBW)
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EconStor
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1
Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai
;
Koole, Ger M.
;
Pot, Auke
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 411-420
Persistent link: https://www.econbiz.de/10003747824
Saved in:
2
A simple staffing method for multiskill call centers
Pot, Auke
;
Bhulai, Sandjai
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 421-428
Persistent link: https://www.econbiz.de/10003747828
Saved in:
3
Optimal control in light traffic Markov decision processes
Koole, Ger M.
- In:
Mathematical methods of operations research
45
(
1997
)
1
,
pp. 63-79
Persistent link: https://www.econbiz.de/10001217609
Saved in:
4
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Jiménez, Tania
;
Koole, Ger M.
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 413-422
Persistent link: https://www.econbiz.de/10002094592
Saved in:
5
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
6
Estimating unconstrained demand rate functions using customer choice sets
Haensel, Alwin
;
Koole, Ger M.
- In:
Journal of revenue and pricing management
10
(
2011
)
5
,
pp. 438-454
Persistent link: https://www.econbiz.de/10009303871
Saved in:
7
Booking horizon forecasting with dynamic updating : a case study of hotel reservation data
Haensel, Alwin
;
Koole, Ger M.
- In:
International journal of forecasting
27
(
2011
)
3
,
pp. 942-960
Persistent link: https://www.econbiz.de/10009248060
Saved in:
8
Evaluating extraordinarily large reguests in a revenue management environment
Haensel, Alwin
;
Koole, Ger M.
- In:
Journal of revenue and pricing management
12
(
2013
)
4
,
pp. 320-338
Persistent link: https://www.econbiz.de/10009788502
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9
A note on profit maximization and monotonicity for inbound call centers
Koole, Ger M.
;
Pot, Auke
- In:
Operations research
59
(
2011
)
5
,
pp. 1304-1308
Persistent link: https://www.econbiz.de/10010217996
Saved in:
10
First in line waiting times as a tool for analysing queueing systems
Koole, Ger M.
;
Nielsen, B. F.
;
Nielsen, T. B.
- In:
Operations research
60
(
2012
)
5
,
pp. 1258-1266
Persistent link: https://www.econbiz.de/10010220016
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