The service sector has significant impact on the development of a more sustainable society, as service activities are integrated in all aspects of the economy and individuals’ lives. However, sustainability issues have not been given sufficient consideration by service industries. Furthermore,...

Purpose: The purpose of this paper is to identify similarities and differences between qualitative-based and quantitative-based research, and to present recommendations for designing and conducting the research so that the possibilities of publishing it in leading Operations Management (OM)...

Purpose: There is a view that strong preventative contracts are essential to control supplier opportunism and delivery during an outsourcing implementation. The purpose of this paper is to test the proposition that contractual project environments, typical of outsourcing engagements, are...