Despite substantial investments in business process management (BPM), every organization experiences deviant processes, i.e., processes that show different behavior than intended. Thus, process deviance is an essential topic of BPM research and practice. Today, research on process deviance is...

The purpose of this study was to identify competency items (knowledge, skills and attitudes) essential for business counselors of the North Carolina Small Business and Technology Development Center (SBTDC) program to provide strategic management counseling to Small and Medium-Sized Enterprises...