Purpose – The purpose of this article is to present the outcome of a co‐creation service innovation project, both to … participation in co‐creation in an open service innovation project. The article also discusses the outcome of co‐creation in terms … subsequent to participation as visitors in a service innovation project which involved testing a model for user involved service …

-on leadership, internal as well as external networking, innovation processes over time alternately organized as a separate project … identified as overall enablers for innovation and two complement previously identified enablers. Originality/value The article …

Purpose – The purpose of this paper is to explore the phenomenon of innovation in the current Swedish governmental … administration system. More specifically, the paper explores the current understanding within the system of what innovation is, as … well as why and how it should be achieved. Innovation is currently at the top of many agendas worldwide: not only in the …

Examines the case of the consumer adoption of Internet financial services, which may be viewed as an innovation in … service delivery. The qualitative study employed Rogers’ model of perceived innovation attributes is augmented by Bauer …’s concept of perceived risk. The perceived innovation attributes were found to be important determinants of consumers’ adoption …

be seen as a continuous innovation building on past changes brought about by in‐home shopping methods such as catalog, TV …