This book explains how various forms of artificial intelligence, namely machine learning, natural language processing, and robotic process automation, could provide a source of competitive advantage to firms deploying them compared to those firms that would not have deployed these technologies....

Purpose This viewpoint paper envisions the key competencies that employees should cultivate to thrive amidst the age of automation. Design/methodology/approach This paper synthesises recent academic and contextual papers on the topic of workplace automation, alongside the author’s practical...