Putkiranta, Antero - In: Baltic Journal of Management 7 (2012) 3, pp. 333-348
Purpose – The purpose of this paper is to examine the use and effect of benchmarking in manufacturing companies. Design/methodology/approach – A total of 23 companies were interviewed longitudinally in 1993, 2004 and 2010. For the study a standard questionnaire was used, and the questions...