Service refusal (i.e., providers refuse to provide service to users), which has become an increasingly serious problem in the sharing economy, remains unexplored. Through the application of rigorous identification strategies on a rich data set from a large sharing economy platform, this study...

The sharing economy, enabled by digital platforms which connect providers and consumers for peer-to-peer exchanges, has experienced rapid growth in recent years. Although researchers have attempted to explore the societal or business impact of the sharing economy market, little is known about...

Online peer-to-peer lending (i.e., P2P lending) has grown rapidly in recent years and is a new source of fixed income for investors. However, we have a rather limited understanding of factors affecting lenders' decision making in this context, which is characterized as high risk and prosocial in...

Online peer-to-peer (P2P) lending has empowered individual lenders to make investment decisions anytime and anywhere. However, there is scant research effort on exploring the time of day effect and further time-ITs relationship in the crowdfunding literature. Drawing on ego depletion theory,...

Online peer-to-peer (P2P) lending is a two-sided market that enables direct interactions between borrowers and investors. The network effects that arise in P2P lending markets can make the decision-making process of both participant groups interdependent. However, extant research on P2P lending...

Inspired by the literature on processing fluency and the practical question of how to choose fonts for website design, we investigated the impact of customer reviews on consumer evaluation under an easy-to-read (vs. difficult-to-read) review font. We found that the feeling of ease in reading led...

The sharing economy has experienced rapid growth in recent years. Despite the social and economic impact, the sharing economy platform suffers from information asymmetry and a lack of government enforcement. Apart from customer reviews, platform disclosure is also a valuable source to provide...

Selling virtual items (e.g., clothing, weapons, or virtual furniture) serves as one of the major revenue sources for online game operators. Therefore, exploring what specific factors and design attributes may affect the sales of virtual items has become an important issue. This research draws...

Despite the popular emergence of peer-to-peer (P2P) lending platforms, relevant research investigating the role of these platforms on P2P markets still lags. In this paper, we present a model to study the market incentives of P2P lending platforms' optimal information-reporting strategies when...

Despite the popular use of product sampling as a promotional strategy by retailers, existing research has largely focused on offline sampling of physical goods and online sampling of information goods but overlooked online sampling of physical goods. We argue that, in the context of online...