Love, P. E. D.; Mandal, P.; Li, H. - In: Construction Management and Economics 17 (1999) 4, pp. 505-517
One of the most perplexing issues facing organizations in the construction industry is their inability to become quality focused. As a result sub-standard products and services often emanate, which inadvertently result in rework. Typically, rework is caused by errors made during the design...