Purpose: This study develops a theoretical model of consumption values regarding the technology adoption of mobile banking (m-banking) services, with the financial service sector as the empirical context. This study aims to evaluate whether consumption values influence trust and intention....

Businesses are in constant race to boost up profits, keep current customers, and exert a pull on potential new customers; consequently competing for customers on a worldwide market like never before. CRM is a modern, popular weapon used by firms in this fierce competition, to enhance interaction...

In this paper, we investigate the home country bias and liability of foreignness regarding financial services products to address the question: “What factors would induce a Hindu or Christian utilize newly introduced Islamic Banking products when conventional banking products are already...

Purpose: This paper aims to investigate the influence of board characteristics on triple bottom line (TBL) reporting, both at aggregate and component level (environment, social and economic) for the top 50 companies in New Zealand. Design/methodology/approach: Content analysis is used to create...

Purpose: Drawing upon agency theory, this study analyses the influence of board characteristics on integrated reporting (IR) for the top 50 companies listed on the Australian Securities Exchange (ASX50). Focus is placed on IR at the aggregate level as well as its separate components, namely...