Organizations seek to innovate in order to improve their effectiveness. There is, however, some confusion about what the concept of innovation actually refers to and what is involved in the process of innovation. Attempts to clarify the meaning and nature of organizational innovation and...

Reviews evidence to support the view that improved internal communication facilitates business success. Details the content of what have been identified as successful internal communications programmes. Focuses on those behaviours which produce improved interpersonal relationships in the...

Argues for the importance of developing strategies for the management of communication between managers and staff. Examines the benefits which this produces and looks closely at the term “communication strategy”. Proposes a clear definition of communication strategy as a means of clarifying...

Purpose The purpose of this paper is to offer a reconceptualization of the critical incident technique (CIT) and affirm its utility in management and organization studies. Design/methodology/approach Utilizing a case study from a leadership context, the paper applies the CIT to explore various...

The paper examines the contribution of inscriptions, in particular new accounting measures, to a process of transforming the ethos and operations of ‘Britech', a high-tech division of a major British manufacturer. Focusing upon the increased and changing use of inscriptions at this site, we...

This paper examines the role of accounting in management–labour relations within the context of contemporary moves to re-conceptualise and reorganise manufacturing processes. We explore how new manufacturing and accounting discourses are received by employees, and how their (more or less...