Kaur, Mandeep; Singh, Kanwarpreet; Singh, Doordarshi - In: International Journal of Quality & Reliability Management 36 (2019) 6, pp. 842-863
Purpose: The purpose of this paper is twofold: first, to present a set of critical factors for total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review; and, second, to identify the relationships among them by comparing the identified TQM...