In a novel real-effort setting, we experimentally study the effects of different communication media on creative performance in a collaborative tasks. We find that creative performance significantly decreases when group members communicate via chat instead of face-to-face. However, we find no...

Past research has provided evidence that teams who are able to gain the benefits of the task conflict but avoid the pitfalls of relationship conflict should perform better than they would if they let relationship conflict occur. The problem is that task conflict has a tendency to trigger...