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Churn analysis for an Iranian mobile operator
Keramati, Abbas; Ardabili, Seyed M. S. - In: Telecommunications policy : the international journal … 35 (2011) 4, pp. 344-356
Persistent link: https://www.econbiz.de/10009297366
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Improving business processes with business process modelling notation and business process execution language: an action research approach
Keramati, Abbas; Golian, Hamid Reza; Afshari-Mofrad, Masoud - In: International journal of business information systems : … 7 (2011) 4, pp. 458-476
Persistent link: https://www.econbiz.de/10009235103
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Optimisation nursing employees in a hospital emergency department by using linear programming
Apornak, Arash; Raissi, Sadigh; Keramati, Abbas; … - In: International journal of management concepts and … 13 (2020) 3, pp. 184-195
Persistent link: https://www.econbiz.de/10012514604
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An integrated AHP-RFM method to banking customer segmentation
Rezaeinia, Seyed Mahdi; Keramati, Abbas; Albadvi, Amir - In: International journal of electronic customer … 6 (2012) 2, pp. 153-168
Persistent link: https://www.econbiz.de/10009630948
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A resource allocation model to choose the best portfolio of economic resilience plans : a possibilistic stochastic programming model
Pashapour, Shima; Azadeh, Mohammad Ali; Bozorgi-Amiri, Ali - In: European journal of industrial engineering : EJIE 14 (2020) 3, pp. 301-334
Persistent link: https://www.econbiz.de/10012250267
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A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Shapouri, Fatemeh; Keramati, Abbas - In: International journal of electronic customer … 9 (2015) 2/3, pp. 175-188
Persistent link: https://www.econbiz.de/10011586457
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Multidimensional appraisal of customer relationship management : integrating balanced scorecard and multi criteria decision making approaches
Keramati, Abbas; Shapouri, Fatemeh - In: Information systems and e-business management : ISeB 14 (2016) 2, pp. 217-251
Persistent link: https://www.econbiz.de/10011672280
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The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation
Keramati, Abbas; Apornak, Arash; Abedi, Helya; Otrodi, … - In: International journal of business information systems : … 29 (2018) 4, pp. 459-484
Persistent link: https://www.econbiz.de/10011981363
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Provide a framework to determine the key success factors of knowledge management based on ABC analysis : an empirical study in Iranian organisations
Apornak, Arash; Keramati, Abbas - In: International journal of management concepts and … 10 (2017) 3, pp. 282-300
Persistent link: https://www.econbiz.de/10011856448
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Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment
Ahmadizadeh-Tourzani, Neda; Keramati, Abbas; Apornak, Arash - In: International journal of productivity and quality … 24 (2018) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10011861699