Miller, Chadwick J.; Samper, Adriana; Mandel, Naomi; … - In: Journal of Services Marketing 35 (2021) 4, pp. 516-534
Purpose: The purpose of this paper is to examine how the number of activities within a multi-activity experience influences consumer preferences before and after consumption. Design/methodology/approach: The hypotheses are tested using four experiments and a secondary data set from a river...