Augusto Cauchick Miguel, Paulo; Satolo, Eduardo; Marcos … - In: Benchmarking: An International Journal 19 (2012) 6, pp. 690-708
improvement. In this sense, a survey‐based research was conducted in a developing country from which the aim of this paper is to … parts of the results of a descriptive survey conducted by a postal questionnaire answered by more than 60 Six Sigma users … to the use of the DMAIC. Research limitations/implications – This is not a probabilistic survey and, therefore, the …