Siddik, Abu Bakkar; Li, Yong; Sharif, Arshian; … - 2023
This study reviews the role of artificial intelligence (AI) and ChatGPT or Chatbot in the Fintech, and highlights opportunities, challenges, and research agendas. A bibliometric analysis of 154 articles shows that research on AI and chatbots in the fintech sector is lacking. AI and chatbots have...