Miller, Klaus M.; Sahni, Navdeep S.; Strulov-Shlain, Avner - 2022
Consumer inertia, the tendency to remain inactive, is a robust and well-documented phenomenon. However, if consumers … contracts and study, in the same setting, both the actual inertia, and the inertia consumers anticipate before it actually takes … subscription after the promotional period, relative to the auto-cancel contract takers. However, consumers preempt inertia; 24 …