The social influence processes of leadership were investigated within the substantive context of turbulent change in selected local government authorities. The grounded theory method was used to analyze qualitative data. It was found that the basic social process of “enhancing adaptability”...

Purpose – The purpose of this study is to both understand the motives for volunteering in local government (a strong/structured context) and determine how such motivation and other demographics interact with organisational contexts to influence volunteering outcomes....

Purpose – In Sweden there is an ongoing debate on ways to enhance accountability and transparency in order to avoid future scandals both in private companies and local government. Until now the debate has had clear political overtones, and there are no generally accepted methods for analysis...

Purpose – New public management changes in both the Australian and Italian government sectors have affected their modus operandi . This research aims to illustrate how the balanced scorecard (BSC) has been used in both Italian and Australian local government organisations (LGO), focusing on...

Purpose – This paper seeks to explore and understand the public sector reform (PSR) as it affects local governments in Ghana within the context of challenges facing human resource capacity building and development policies. Design/methodology/approach – Adopting an exploratory case study...

Purpose – This paper draws on a recent case study in Ghana that explored the human resource development (HRD) challenges facing local government in a reforming public sector. It aims to investigate how public sector reform (PSR) has affected worker motivation and effectiveness among civil...

Purpose – This study seeks to understand the relation between public volunteerism and the role of local government agencies to attract and manage volunteers. Design/methodology/approach – The study is based on purposive sampling, comprising 37 cities within a 50‐mile radius around...

Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined through...

Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined through...