Digital competence plays an important role in higher education. The literature highlights the adoption and use of digital competence for the development of educational services in Higher Education Institutions (HEIs), but it is still necessary to understand its influence on the innovative...

Digital competence plays an important role in higher education. The literature highlights the adoption and use of digital competence for the development of educational services in Higher Education Institutions (HEIs), but it is still necessary to understand its influence on the innovative...

Purpose: Understanding the relational factors in information technology outsourcing (ITO) processes is essential for managers to exercise successful governance over their relationship. Based on this premise, this paper aims to present a study about relational factors using judgments of managers...

Purpose: The purpose of this study is to compare different models integrating the TOC and Lean approaches. Design/methodology/approach: The models of reference were identified through a comprehensive literature review. A qualitative and comparative analysis was carried out by pointing out the...

This research proposes a diagnostics and improvement approach based on Total Quality Management to apply in cancer health care services systems. The proposed approach adopts the integrated use of process failure mode and effects analysis (PFMEA) and the current reality tree (CRT) from the Theory...