Purpose – To find out if and how delivery charge and three other situational factors affect consumers' grocery shopping channel choice. Design/methodology/approach – A survey was conducted among a convenience sample of 152 supermarket shoppers in South England. Each respondent was presented...

Purpose – Extant research has examined consumer acceptance of the internet in various contexts mainly as a dichotomy (adoption/non‐adoption), thus ignoring the process underlying adoption. This paper aims to provide insights into factors determining the extent to which an innovation is...

Purpose – To provide a general understanding of grocery consumers' retail format choice in the US marketplace. Design/methodology/approach – A random sample of US grocery consumers ( N =454) was surveyed using a self‐administered questionnaire. Descriptive and inferential statistical...

Purpose – The purpose of this paper is to analyse the online preference structures of consumers. Design/methodology/approach – Novel choice‐based conjoint experiments are used and are administered online. A select group of high net worth online grocery shoppers are examined. Both...

Purpose – The purpose of this paper is to explore the dynamic nature in building and losing trust in business to consumer (B2C) eBusiness in an effort to better understand the casual nature of trust. Design/methodology/approach – The paper uses system dynamics as a lens to interpret and...

Purpose – The research objective was to understand what low‐income or emerging consumers living in the Latin American region understand as value when considering retail offerings. Design/methodology/approach – The methodology employed for primary research was qualitative. Six of the major...

Purpose – The purpose of this paper is to identify variables that intervene in the relationship between shopping center image and frequency of visits to that shopping center. Variables investigated as intervening are desires, intentions, and positive anticipated emotions....

Purpose – The purpose of the present study is to test that perceived risk is a multidimensional concept both when it is associated to the purchase of store brands and national brands and analyzes the effect of perceived risk on store brands proneness. Design/methodology/approach – In order...

Purpose – Store brands represent an important part of the consumer goods market and a prominent research area. The purpose of this paper is to address a well‐defined problem of store brand research and is concerned with individual characteristics that explain heterogeneous preferences for...