The global debate among policy makers and environmentalists concerns how environmental degradation can be minimized without impeding economic growth. Because of intensification of geopolitical uncertainty, achieving this balance has become difficult. To contribute to breaking this "deadlock",...

Purpose: The purpose of this paper is to expand the Swiss Index of Customer Satisfaction (SWICS) model by investigating the role of customer dialogue in the interrelationships among customer satisfaction, customer trust, perceived value and customer loyalty upon Vietnam banking industry....

Purpose: Upgrading in global value chains (GVCs) has become a crucial strategy for enhancing competitive advantage and attaining higher profitability, especially among firms in developing countries. Drawn from the sociological approach, this study treats GVC upgrading as an entrepreneurial act...