Innovation is of continuing interest to professional service firms (PSFs) and the scholars who study them. Nevertheless …, innovation in PSFs remains underresearched within the wider canon of literature on service innovation, and existing studies … typically take a firm-centric perspective on innovation, even though such approaches have been challenged extensively. Our study …

In studies of business innovation, the term innovation process is used to describe (i) the array of sources and … objectives that culminate in the act of innovation, (ii) the set of market effects that result from innovation, and (iii) the … obstacles that firms encounter when pursuing innovation strategies. An examination of the innovation process is thus designed to …