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From public service access to service quality : the distributive politics of piped water in Bangalore

Kumar, Tanu; Post, Alison E.; Ray, Isha; Otsuka, Megan; … - In: World development : the multi-disciplinary … 151 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013187933

Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens

Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172

Persistent link: https://www.econbiz.de/10011525755

Reverse exchange : classifications for public service SCM

Esain, Ann Elizabeth; Aitken, James; Williams, Sharon Jayne - In: Supply chain management : an international journal 21 (2016) 2, pp. 216-227

Persistent link: https://www.econbiz.de/10011544850

Performance information and learning effects on citizen satisfaction with public services

Noda, Yu - In: Public management review 23 (2021) 12, pp. 1833-1855

Persistent link: https://www.econbiz.de/10012695074

Artificial intelligence in education : next-gen teacher perspectives

Sămărescu, Nicoleta; Bumbac, Robert; Zamfiroiu, Alin; … - In: Amfiteatru economic : an economic and business research … 26 (2024) 65, pp. 145-161

' and teachers' opinions on the use of AI in education (AIEd), this article differs by analysing the factors that influence … exploratory quantitative research, carried out on a sample of 270 students from the Faculty of Education, Social Sciences and …

Persistent link: https://www.econbiz.de/10014464985

E-government use and rebuilding trust : satisfaction with e-services as a mediator

Nawafleh, Sahem; Al-Salaiti, Alaa Ahmad - In: International journal of services and operations … 43 (2022) 4, pp. 440-459

Persistent link: https://www.econbiz.de/10014226774

Digital government : strategy, government models and technology

Wirtz, Bernd W. - 2022

: Technology, Smart City and Digital Government Models -- 5. Digital Government Technology -- 6. Artificial Intelligence, Big Data …

Persistent link: https://www.econbiz.de/10013392541

E-government and Web 2.0, or how digitalization redefines the intermediation between the State, citizens and territories

Liefooghe, Christine; Tanigushi, Yoko - In: European review of service economics and management (2021) 1/11, pp. 113-144

Persistent link: https://www.econbiz.de/10012879027

Innovation in the Public Sector : Smarter States, Services and Citizens

Demir, Fatih - 2022

Chapter 1: Innovation and Government -- Chapter 2: Innovation Practices -- Chapter 3: Smart Cities -- Chapter 4: Artificial Intelligence -- Chapter 5: From Smart State to Smart Citizen -- Chapter 6: Conclusion -- References -- Appendix.

Persistent link: https://www.econbiz.de/10013368559

Customer focus in UK e-Government : or, putting the politics back into e-Government

Cornford, James; Richter, Paul - In: The international journal of business science & applied … 2 (2007) 1, pp. 34-46

The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...

Persistent link: https://www.econbiz.de/10011893934