Consumer return policies have been long recognized and studied by operations management scholars as an important managerial lever in a retail environment. Yet, the behavioral aspects of return policy decision-making and interaction of return policy decisions with other common operational...

Problem Definition: We empirically examine a complementary behavioral source of the bullwhip effect that has been previously overlooked in the literature: that individuals order more aggressively (i.e., overreact) when they face shortages than when they hold inventory.Methodology/Results: We...

Performance Measurement Systems (PMS) are widely used, yet the evidence for their effect on productivity is still limited. We gather survey data describing the use of PMS by 246 manufacturing firms in Italy and match it with financial data for the study period 2003-2012. We develop a PMS score...

Problem Definition: We study the effectiveness of two theoretically and practically relevant interventions designed to stimulate the appeal of and willingness to pay (wtp) for re-manufactured (refurbished) consumer products that are often found repulsive by consumers: 1) educating consumers...

Due to the ongoing and dramatic growth in the volume of consumer returns, retailers continue to struggle with the trade-off in returns service strategies between implementing stricter return policies to lower operational costs versus providing customers with lenient return policies to positively...