Mehrabioun Mohammadi, Mohammad; Jalali, Ali; Hasani, Arezoo - In: International Journal of Quality & Reliability Management 39 (2021) 2, pp. 468-494
Purpose: This manuscript concentrates on addressing the success and failure factors to satisfy the small- and medium-sized enterprises (SMEs) need when facing challenges during the implementation of the quality management systems (QMSs) such as lack of both the financial and human resources and...