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Persistent link: https://www.econbiz.de/10011672369

Understanding customers' expectations for delivering satisfactory and competitive services experience

Wali, Andy Fred; Nwokah, N. Gladson - In: International journal of electronic marketing and … 9 (2018) 3, pp. 254-268

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The role of mobile applications in Jordanian public-sector e-government services : empirical study in Jordanian Income and Sales Tax Department

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A study on customer satisfaction on e-payment applications

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An investigation of the internet generation customer loyalty : an empirical study in Indonesia mobile services

Yacob, Syahmardi; Johannes; Edward, Edward; Sulistiyo, Urip - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 24 (2023) 1, pp. 271-281

The study aims to investigated of iGen customer loyalty model that effected by service quality, culture, loyalty program and trust trough customer satisfaction. Following the conceptual model, an inclusive set of hypotheses have been developed. The demanded data were collected from 663 samples...

Persistent link: https://www.econbiz.de/10014371908

Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction

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Persistent link: https://www.econbiz.de/10015064466

Sind positiv eingestellte Kunden generell bereit, mehr zu zahlen? : empirische Studien zu Moderatoren des Zusammenhangs zwischen anbieterbezogenen Kundeneinstellungen und Zahlungsb...

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Antecedents of brand loyalty : an empirical study in mobile telecom sector

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An application of the American Customer Satisfaction Index (ACSI) in the Jordanian mobile phone sector

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GSM marketing service providers operations and customers satisfaction in Nigeria : an empirical investigation

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