Purpose: The purpose of this paper is twofold: first, to review and classify scientific publications dealing with those innovative solutions aimed at increasing the efficiency of last-mile delivery in business to consumer (B2C) e-commerce; and, second, to outline directions for future research in...

Purpose: Online sales have significantly increased, especially in the realm of the COVID emergency. For B2C e-commerce, reverse logistics is critical: it strongly impacts the willingness of customers to buy online, but it is very expensive for online players, who are striving to find ways to...

Purpose: The significance and pervasiveness of B2C e-commerce raise the question about its impact on employment under a social sustainability perspective. This study is aims to quantify the labour demand in logistics comparing the e-commerce order fulfilment process and the traditional...

Purpose: Online sales have significantly increased, especially in the realm of the COVID emergency. For B2C e-commerce, reverse logistics is critical: it strongly impacts the willingness of customers to buy online, but it is very expensive for online players, who are striving to find ways to...

Purpose: The significance and pervasiveness of B2C e-commerce raise the question about its impact on employment under a social sustainability perspective. This study is aims to quantify the labour demand in logistics comparing the e-commerce order fulfilment process and the traditional...

Purpose: The purpose of this paper is twofold: first, to review the extant academic literature on on-demand food delivery (ODFD) services, i.e. the delivery of freshly prepared meals from restaurants to customers enabled by online platforms; second, to propose directions for future research in...

Purpose: This paper focusses on on-demand food delivery (ODFD), i.e. the delivery of freshly prepared meals to customers' homes, enabled by the use of online platforms. In ODFD, a key process is represented by last-mile deliveries (LMDs): they directly affect customers (the delivery price...

Purpose: The importance of urban logistics is on the rise. On the one hand, the population in cities is growing due to urbanization processes. On the other hand, there is a significant increase in the flow of goods (e.g., a boost in online purchases). Such changes are leading cities to face...