Yan, Jianwen; Zhang, Kexin; Zhu, Weiwei; Fan, Yu - In: The TQM Journal 31 (2019) 3, pp. 377-399
Purpose: The purpose of this paper is to frame an empirical model with the priority of implementing soft critical successful factors (CSFs) of total quality management (TQM) in Chinese manufacturing companies. Design/methodology/approach: In total, 23 hypotheses regarding the relationships...