This paper examines key firm-level factors influencing initial strategic responses to offshoring implementation challenges. Comparative case findings indicate that firms are likely to try to mitigate challenges if they perceive to have control over their cause; if strategic objectives are diverse;...

Outsourcing of IT, tech support and other business services has become a global trend. Watching India’s success in the outsourcing space, many developing countries now try to grow their own business service economy, including countries in Africa. But what does it really take to become a global...

Prior research on project-based organizing in creative industries has emphasized the importance of regionally embedded institutions, creative networks and intermediaries in the development of regional project ecologies. Recently, film and television production in the United States has expanded...

Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting services integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate...

This study investigates estimation errors due to hidden costs — the costs of implementation that are neglected in strategic decision-making processes — in the context of services offshoring. Based on data from the Offshoring Research Network, we find that decision makers are more likely to...

Following the massive impact of the Covid-19 pandemic on the global economy and on small and medium-sized enterprises (SMEs) in particular, the concept of resilience has experienced a renaissance. As an organizational concept, business model resilience describes the extent to which an...

Entrepreneurs who are the sole owners of their companies enjoy benefits not available to fellow entrepreneurs who have partners or investors. These advantages include absolute control over operational decisions, complete autonomy regarding compensation, benefits and perquisites and the absence...

Firms typically fire senior executives in response to performance failures. Often, however, the expected performance improvements fail to materialize, suggesting that some of the fired executives are scapegoats. In this paper, I propose a rational, reputation-based theory of scapegoating,...

The loss of private customer data such as Social Security numbers, credit card numbers, birth-dates, and other confidential information to unauthorized third parties presents a daunting set of challenges and legal obligations to affected businesses. Identity theft has been America's “fastest...

Offshore outsourcing of administrative and technical services has become a mainstream business practice. Increasing commoditization of business services and growing client experience with outsourcing have created a range of competitive service delivery options for client firms. Yet, data from...