Campbell, Dennis W.; Loumioti, Maria; Moerman, Regina … - 2018
lending. Taking advantage of the internal reporting system of a large federal credit union, we delineate three important … biases likely to affect the lending process: (1) limited attention (or distraction), (2) task-specific human capital, and (3 …) common identity. Specifically, we find that using soft information in lending decisions leads to worse loan quality when loan …