Purpose – The purpose of this paper is to study the European Foundation for Quality Management (EFQM) model self‐assessment using a questionnaire approach in eight university administrative services. Design/methodology/approach – Case study methodology on eight services provided by a...

Purpose – The purpose of this paper is to identify “qualitative” factors influencing voluntary information disclosure in annual reports. Design/methodology/approach – Semi‐structured interviews were held with twenty‐seven market participants in Malaysia to elicit opinions on issues...

Purpose – The purpose of this paper is to show that there did exist a typical “managing agency system” in pre‐independent corporate India, which itself was a significant and powerful system of corporate governance. Design/methodology/approach – This is a qualitative exploration and...

Purpose – This case shows how a set of six steps that captured the essence of implementing co-creation thinking to promote transformational change were applied in a complex corporate manufacturing operation in India. Design/methodology/approach – This case describes how the co-creation...