Chountalas, Panos; Magoutas, Anastasios; Zografaki, Eleni - 2020
The purpose of this paper is to investigate the heterogeneity in the implementation of ISO 9001 quality management … critical implementation factors, possible implementation determinants, and desired post-implementation outcomes.The paper …, desk research, and on-site observation allowed for data triangulation.The analysis reveals that ISO 9001 implementation can …