Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro - In: Investigaciones Europeas de Dirección y Economía de … 21 (2015) 2, pp. 65-72
its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service … innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent …) and concentrate on published empirical academic articles which clearly examine “service innovation” and its impact on …