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Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli; Zhang, Xinhui - In: Computers & operations research : and their … 87 (2017), pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
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Crew management information systems
Klabjan, Diego; Lee, Yu-Ching; Stojković, Goran - In: Quantitative problem solving methods in the airline …, (pp. 237-282). 2012
Persistent link: https://www.econbiz.de/10011786855
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Three essays on optimization models in manufacturing and service industries
Münster, Annika - 2018
Persistent link: https://www.econbiz.de/10011957587
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Integrated optimal scheduling of repair crew and relief vehicle after disaster
Shin, Youngchul; Kim, Sungwoo; Moon, Ilkyeong - In: Computers & operations research : and their … 105 (2019), pp. 237-247
Persistent link: https://www.econbiz.de/10011997099
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A constraint programming approach to a real-world workforce scheduling problem for multi-manned assembly lines with sequence-dependent setup times
Güner, Funda; Görür, Abdül K.; Satır, Benhür; … - In: International journal of production research 62 (2024) 9, pp. 3212-3229
Persistent link: https://www.econbiz.de/10014546557
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A mat-heuristic based solution approach for an extended nurse rostering problem with skills and units
Turhan, Aykut Melih; Bilgen, Bilge - In: Socio-economic planning sciences : the international … 82 (2022) 2, pp. 1-11
Persistent link: https://www.econbiz.de/10013363585
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A ground crew shift rostering model for Santiago International Airport
Cavada, Juan Pablo; Cortés, Cristian E.; Henríquez, … - In: Operational research : an international journal 23 (2023) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10013539005
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Long-term audit staff scheduling and planning : a case study of Brazilian civil aviation authority
Gamermann, Ronaldo W.; Ferreira, Luciano; Borenstein, Denis - In: Journal of air transport management 106 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10013478557
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Schichtzuordnung mittels ganzzahliger Programmierung und Constraint Programmierung
Böhmer, Markus - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013360889
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Kombinatorische Verfahren mit Qualitätsgarantien zur Schichtplanung von Call-Center-Agenten
Bauch, Martin - 2012
The thesis provides an algorithmic approach to the scheduling problem for call centre agents. It shows that this problem is NP-complete and even inapproximable. A broad statistical analysis of call data from a call centre is contained, too.
Persistent link: https://www.econbiz.de/10009632961