This report is a stock-take of the state of prudential regulation and supervision of fintech. It focuses on prudential questions related to three primary products-transaction accounts (deposits and e-money accounts), credit, and payments. As such, the report covers e-money providers, P2P...

Better customer service provisions by banks - such as more branches and ATMs, longer business hours, and more personalized services - help attract more core deposits and increase funding stickiness by raising depositors' switching costs and enhancing their loyalty. Funding stickiness from...