COVID-19 has brought about a substantial change in urban mobility, as well as an unprecedented increase in e-commerce throughout the world due to the emergence of new ways of shopping and consumption habits. In this context, urban logistics plays a crucial role in the triple bottom line of...

The rapid growth of urbanisation and e-commerce has increased the number of home deliveries that need to be made in retail operations. Consequently, there is also an increase in unexpected incidents, such as adverse traffic, unavailability of parking space, and vehicle breakdowns. These...