Studies suggest that quality management professionals need a range of skills to simultaneously exploit current operational models and explore digital transformation. However, there is limited research on the impact of digitalisation on improvement work, associated practices and the skills and...

Purpose: The purpose of this paper is to use competence theory to explore the fit between actual competencies of quality management (QM) practitioner and the perception of QM competence needs in organisations. Design/methodology/approach: This paper is based on a cross-case quantitative study...

Purpose: Over one million organisations have a quality management system (QMS) certified to the ISO 9001 standard; however, the system requires a lot of resources and its value has been questioned. This critique also leads to a questioning of the strategic relevance of quality management. The...

Global labor market shifts have spurred the need for innovations and adaptations in workplace norms. This evolution demands a workforce with technical and soft skills to meet sustainability and industry advancements. The paper aims to elucidate the complex challenges related to the ambition to...

Purpose: The purpose of this paper is to contribute to a better understanding of the role of learning in performance measurement. Design/methodology/approach: The authors develop a theoretical framework combining workplace learning theory with purposes of performance measurement. The authors...

Investment fraud constitutes a major problem in the United States. While several studies have investigated various aspects of fraud, none have analyzed victim characteristics of investment fraud. This study posits five fraud languages that, when used by fraudsters, shut down the perceived need...

The Newspaper Preservation Act of 1970 (NPA) was ostensibly designed to protect editorial and reportorial diversity. From 1991 to 2006, however, twelve of twenty-two Joint-Operating Agreements have disappeared, including two in 2005. Another expires in 2007. Along with publishers' desires to...