Zhang, Min; Wang, Lu; Wang, Ran; Xiong, Jingjing - In: International Journal of Quality and Service Sciences 12 (2020) 3, pp. 319-336
Purpose: In the mobile internet era, the path and mechanism of hospital patient-perceived quality have been changed radically. The purpose of this study is to develop a scale that adequately captures the characteristics of hospital service quality from the patient’s perspective under the...