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Is it only the university they are satisfied with? : foreign student satisfaction and its effect on loyalty

Kéri, Anita; Hetesi, Erzsébet - In: International review on public and non-profit marketing 19 (2022) 3, pp. 601-622

Persistent link: https://www.econbiz.de/10013435738

The impact of the COVID-19 pandemic on airlines’ passenger satisfaction

Pereira, Francisco; Costa, Joana Martinho; Ramos, Ricardo F. - In: Journal of air transport management 112 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014458974

The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation : green development and innovation perspective in banking serv...

Khan, Md. Rahat; Pervin, Most. Tahura; Arif, Md. Zahir Uddin - In: Innovation and green development 3 (2024) 2, pp. 1-10

particular emphasis on the satisfaction of e-consumers regarding the banking technologies and services offered by their … relationship with consumers' satisfaction with banking services. The remaining two dimensions (Responsiveness and Empathy …) displayed a negative but significant association. In the context of technology service quality and technology satisfaction, it …

Persistent link: https://www.econbiz.de/10015054118

Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction

Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209292

An exploration of factors influencing work from home during Covid-19

Conger, Sue; Murimi, Renita; Blanke, Sandra - In: Information systems management 41 (2024) 3, pp. 319-338

Persistent link: https://www.econbiz.de/10014574558

Effective teaching, student engagement and student satisfaction during the Covid-19 pandemic : evidence from business students' qualitative survey evaluations

Tharapos, M<eredith; Peszynski, Konrad; Lau, Kwok Hung; … - In: Accounting and finance 63 (2023) 3, pp. 3173-3192

Persistent link: https://www.econbiz.de/10014375310

Enhancing university's brand performance during the COVID-19 outbreak : the role of ICT orientation, perceived service quality, trust, and student's satisfaction

Chaudhary, Muhammad Amir; Chaudhary, Naveed Iqbal; Ali, … - In: Pakistan journal of commerce and social sciences 14 (2020) 3, pp. 629-651

university's brand performance along with the mediating role of student's satisfaction and moderating role of trust and perceived … data was collected online through 417 structured questionnaires from university students of Pakistan. The data was analyzed … current study indicate that the ICT orientation has a significant positive effect on student's satisfaction and university …

Persistent link: https://www.econbiz.de/10012292568

Students’ perceived value in higher education institutions : investigating the role of antecedents and context

Iskandar, Ahmad Syarief; Wirawan, Hillman; Salam, Rudi - In: Cogent business & management 11 (2024) 1, pp. 1-23

Students in higher education institutions (HEIs) develop perceived value related to their academic services. While many … organisational justice on students' perceived value via the mediating role of service quality, in which the relationships are … moderated by the students' awareness of the COVID-19 situation in Higher Education Institutions (HEI). The data were collected …

Persistent link: https://www.econbiz.de/10014533255

An Empirical Study on the Effect of Service Quality on Student Satisfaction in Malaysian Distance Education Institutions

Hamid, Fazelina Sahul - 2017

investigate the relationship between service quality and satisfaction. Methodology/Technique – Self-administered questionnaire …

Persistent link: https://www.econbiz.de/10014120287

Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress

Swani, Kunal; Wamwara, Wakiuru; Goodrich, Kendall; … - In: Services marketing quarterly 43 (2022) 3, pp. 329-352

Persistent link: https://www.econbiz.de/10013352807