Purpose – Describes how senior managers and central support office staff at Alliance Medical – a company that provides health scans – visited front-line employees to get a flavor of how they operate. Design – / methodology / approach Explores the reasons for the initiative and its...

Purpose As the health care sector is changing rapidly, there is a growing need to develop new ways to make data-driven decisions, especially at the organizational level. Data utilization, like business intelligence (BI) activities, benefits health care organizations. The purpose of this paper is...

It is considered whether consultation is a strategy that can be used to bring about change in those organisational settings where attempts to provide senior managers with off‐the‐job training has had little or no effect. Findings are reported which suggest that while consultation can be...

Gives a preliminary exploration into mission statements and their impact on nurses′ attitudes towards them. Mission statements are given much credence by top level management, as part of the thrust towards corporate identity. Only 15 per cent of nurses (from an opportunistic sample of 87)...

The multiple roots of Employee Assistance Programmes belie the commonly held view which sees them simply as the descendant of Occupational Alcohol Programmes. Their origins in performance management processes, however, and particularly the way in which their development has been influenced by...

General medical practitioners (GPs) in the UK are working from increasingly sophisticated premises. UK Government consultations have highlighted that inadequate premises are currently a barrier to improvements in primary health care. Therefore the National Health Service (Primary Care) Act 1997...

Purpose – Anti‐consumption is a new domain of research that deals with why individuals avoid consumption of particular products. To date, research in this area is only confined to the rejection of goods, with no evidence from the services industry. The purpose of this paper is to explore the...