The ubiquitous and pervasive use of ICT (Information communication technology) has transformed the contemporary workplace. ICT has enabled blurring of geographical boundaries leading to freedom from being restricted to the physical workplace and has dramatically increased the pace of information...

Concept of ‘emotional labor’ has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its positive or beneficial aspects, and studying the contingency factors...

Purpose – Past consumer behavior researchers contend that there is a significant relationship between a consumer's religious affiliation and a number of consumption related variables. Based on Worthington et al. 's multi‐dimensional approach this paper aims to examine the concept of consumer...

Purpose – The purpose of this paper is to investigate the recent global economic downturn. Particularly, the study explores the utilization of the concept of Brownian motion in financial risk management in organizations in the USA. Design/methodology/approach – The three assumptions, namely,...

Purpose – The purpose of this paper is multifold. First, this study aims to proffer a psychometric scale to measure sales agent's perception of sales cannibalization due to the addition of an internet channel. Second, the study seeks to estimate the downstream impact of sales agents' perceived...

This study investigates the relationship between accuracy of brand‐country of origin (COO) knowledge and COO image, in a franchising context. Accuracy of brand‐COO knowledge is found to be positively related to COO image. Inaccurate brand‐COO knowledge leads to a confusing and somewhat...

Introduction -- Lessons of leadership -- Building teams: creating a person-organization fit -- Workforce motivation -- Organizational climate and culture - creating a climate of trust -- Developing sops: strategies and tactics -- Work-life balance -- Organizational pride and unity.