Park, In-Jo; Kim, Peter B.; Hai, Shenayang; Zhang, Xiaomin - In: International Journal of Contemporary Hospitality Management 33 (2021) 4, pp. 1210-1229
Purpose: This study aims to investigate the impact of service employees’ agreeableness personality and daily self-esteem on their daily interpersonal behaviors in terms of interpersonal harmony and counterproductive work behavior toward other individuals (CWB-I). Furthermore, this study...