Purpose – The purpose of this paper is to investigate the relationship between a company's customer‐related performance and its learning and growth capabilities. Design/methodology/approach – Four banks in Taiwan – Citibank, Chinatrust, Taipei Fubon Bank and Taiwan HSBC – have recently...

Purpose – The assessment of COBIT process maturity levels is fraught with a number of problems regarding the objectivity of the assessment results. Unlike ISO/IEC 15504, COBIT does not define an assessment model. The purpose of this paper is to align the behavioural aspects of the six COBIT...

Purpose – The purpose of this paper is to examine a development model of the Korean IT industry based on the concept of open and cluster innovation and reveal the synergistic effects between the textile and electronic industries. Design/methodology/approach – The analytical data on the Gumi...

Purpose – The purpose of this paper is to explore the role of lifestyle orientation and perceived organizational functioning in psychological empowerment perceptions of information technology (IT) professionals. Design/methodology/approach – This study is a cross‐sectional survey of 242 IT...

Purpose – This paper seeks to examine the effects of communications infrastructure and other traditionally‐investigated, market‐related factors on net investment inflows into developed versus emerging markets. Design/methodology/approach – Hypotheses are developed and tested empirically...

Purpose – With competitive pressures increasing, outsourcing has become a common phenomenon in today's global economy. While there is growing evidence of organizations increasingly seeking to outsource their information technology (IT) functions, there have been few comprehensive studies on...

The eEurope programme is the latest in a long line of initiatives that seek to accelerate the development of the European information economy. The core objective is to bring as many Europeans online as quickly as possible. The key to its success is in stimulating a mature information market,...

In the twenty‐first century more European organizations will have to go global in scope and operations. Increasing globalization is forcing such a transformation of corporations, associations, and agencies. If business expects to be competitive in the global marketplace, their use of...

Purpose – The purpose of this paper is to present a biographical sketch of Srinivasan Ramani (1939‐present) whose career as India's pioneer IT researcher and IT educator has spanned over four decades. Design/methodology/approach – Literature review and interviews with the subject. Findings...

Purpose – The purpose of this paper is to develop a conceptual framework that describes three contending market regimes in converging industries, and to use this framework to study clashes between different regimes and the implication they have on firms' competitive strategies. More...