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Organizational justice and perceived organizational support : the moderating role of conscientiousness in China

Fu, Yang; Lihua, Zhang - In: Nankai business review international 3 (2012) 2, pp. 145-166

Persistent link: https://www.econbiz.de/10009575232

Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures

Seger-Guttmann, Tali; MacCormick, Judith S. - In: European journal of international management : EJIM 8 (2014) 2, pp. 160-178

Persistent link: https://www.econbiz.de/10010399825

Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity

Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012502636

Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate

Chan, Kimmy Wa; Gong, Taeshik; Zhang, Ruixue; Zhou, Mingjian - In: Journal of service research : JSR 20 (2017) 3, pp. 259-274

Persistent link: https://www.econbiz.de/10011736761

The impact of person-job fit and person-organization fit on OCB : the mediating and moderating effects of organizational commitment and psychological empowerment

Farzaneh, Jaleh; Farashah, Ali Dehghanpour; Kazemi, Mehdi - In: Personnel review : a professional journal reporting new … 43 (2014) 5, pp. 672-691

Persistent link: https://www.econbiz.de/10010393435

Supervisory empowerment behaviors, psychological empowerment and work outcomes among front-line service employees in five-star turkish hotel : a replication

Burke, Ronald J.; Koyunce, Mustafa; Wolpin, Jacob; … - In: Global journal of business management : GJBM 10 (2016) 2, pp. 25-40

Persistent link: https://www.econbiz.de/10011664309

Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP)

Marfuatun; Muafi - 2021

Persistent link: https://www.econbiz.de/10012593457

Workplace support and service - oriented organisational citizenship behaviour : the mediating role of psychological empowerment and affective commitment

Nguyen Le-Hoang Long; Nguyen Thi-Thu Huong; Ho Viet-Anh - In: Cogent business & management 9 (2022) 1, pp. 1-16

The purpose of this study is to examine the mechanism underpinning the relationship between perceived supervisor support, perceived organisational support, and service-oriented organisational citizenship behaviour. The data was collected from 250 flight attendants working in airline companies,...

Persistent link: https://www.econbiz.de/10014441933

Enabling a culture for IT services : the role of the IT infrastructure library

Eikebrokk, Tom Roar; Iden, Jon - In: International journal of information technology and … 15 (2016) 1, pp. 14-40

Persistent link: https://www.econbiz.de/10011713520

Interne Markenführung : Verankerung der Markenidentität im Mitarbeiterverhalten

Wittke-Kothe, Cornelia - 2001 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001619555

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