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Defines a particular form of returned purchases and explores its pervasiveness. Consumers who engage in “retail borrowing” purchase items with the deliberate intention to return such items once they have been used satisfactorily. To facilitate the purchases of good and to act responsibly...
Persistent link: https://www.econbiz.de/10014802934
Research reveals alarming results on the prevalence of the dishonest consumer behaviour known as deshopping. Deshopping is the “deliberate return of goods for reasons other than actual faults in the product, in its pure form premeditated prior to and during the consumption experience”. In...
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A self‐report questionnaire was used to discover key shrinkage, theft and loss prevention data from 476 major European retailers (23 per cent of West Europe's retail turnover) in 16 countries for the financial year 2001‐2002. The response rate was 33 per cent. Shrinkage rates were found to...
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fraud upon retail crime losses and analyse the characteristics of offenders. Design/methodology/approach – The approach is …, major fraud losses, merchandise and refund fraud. Practical implications – The implications of this study are significant … community concerning the impact of different types of theft and fraud and challenges part at least of retailing conventional …
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Purpose – Deshopping is the return of products, after they have fulfilled the purpose for which they were borrowed. Previous research indicates that deshopping is a prevalent and growing consumer behaviour. This paper seeks to examine deshopping from a retail perspective. It is a case study of...
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significant as three‐quarters of all plastic card fraud is committed at point of sale. Increased authorizations and the new UK … National Merchant Alert Service will save millions, and research into new fraud prevention technology at point of sale is …
Persistent link: https://www.econbiz.de/10014803751
fraud in the retail environment. Discusses automatic speaker and dynamic signature verification, fingerprint and facial …
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