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Consumer ethnocentrism in international services marketing

de Ruyter, Ko; van Birgelen, Marcel; Wetzels, Martin - In: International Business Review 7 (1998) 2, pp. 185-202

Consumer ethnocentrism is a relatively new and unknown concept in marketing theory and practice. This concept, which has its roots in sociology, leads to a nationalistic evaluation of foreign products and services. In view of the growing internationalisation of services, consumer ethnocentrism...

Persistent link: https://www.econbiz.de/10009213047

An assessment of value creation in mobile service delivery and the moderating role of time consciousness

Kleijnen, Mirella; de Ruyter, Ko; Wetzels, Martin - In: Journal of retailing 83 (2007) 1, pp. 33-46

Persistent link: https://www.econbiz.de/10007599010

B ORGANIZATIONAL BEHAVIOR - Antecedents and consequences of group potency: A study of self-managing service teams Bz:130

Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: Operations research, Management science : OR MS ; the … 47 (2007) 1, pp. 41-42

Persistent link: https://www.econbiz.de/10007601996

Do different marketing practices require different leadership styles? An exploratory study

Lindgreen, Adam; Palmer, Roger; Wetzels, Martin; … - In: The journal of business & industrial marketing 24 (2009) 1-2, pp. 14-26

Persistent link: https://www.econbiz.de/10008177365

A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects

Schepers, Jeroen; Wetzels, Martin - In: Information & management : the internat. journal of … 44 (2007) 1, pp. 90-103

Persistent link: https://www.econbiz.de/10008354721

Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams

Ruyter, Ko; Jong, Ad; Wetzels, Martin - In: Journal of the Academy of Marketing Science 37 (2009) 4, pp. 470-487

Persistent link: https://www.econbiz.de/10008323195

Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment

Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: International journal of service industry management : IJSIM 19 (2008) 3, pp. 353-378

Persistent link: https://www.econbiz.de/10008071429

Consumer Responses to Vertical Service Line Extensions

Lei, Jing; de Ruyter, Ko; Wetzels, Martin - In: Journal of retailing 84 (2008) 3, pp. 268-280

Persistent link: https://www.econbiz.de/10008099670

Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment

Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: International journal of service industry management : IJSIM 19 (2008) 3-4, pp. 353-378

Persistent link: https://www.econbiz.de/10008100331

Customer adoption of e-service: An experirnental study

Ruyter, Ko de; Wetzels, Martin; Kleijnen, Mirella - In: International journal of service industry management : IJSIM 12 (2001) 2, pp. 184

Persistent link: https://www.econbiz.de/10007113901