, depending on the age of the building. Examines the various insurance options available – commercial property insurance, public … liability insurance, and legal liability policies – as well as the latest developments in latent defect insurance and how this … insurance may become a legislated necessity.  …

Purpose – This study aims to explore how insurance organisations interpret organisational resilience; to identify … potential objectives, elements and practices of organisational resilience within insurance organisations; and to investigate the … impact of culture on resilience. Design/methodology/approach – An empirical study in the insurance industry in Jordan was …

SFA among both salespeople and their customers in the insurance industry in Thailand. Results suggest that customers want …

Purpose – The purpose of this paper is to: determine which criteria of the car insurance brokers' web sites are … important or unimportant; establish how well those criteria are presented on the car insurance brokers’ web sites; and find out …/implications – It is important to mention that an empirical study with a sample of 28 insurance advisers in one financial advisory …

loyalty in the non-life insurance industry in Taiwan. Design/methodology/approach – The data for this study were collected … not significantly related to customer trust in the salesperson. Additionally, when relatives or friends are insurance … promoting and marketing their insurance.  …

insurance firms in hard markets and soft markets, though more so in the former. In this particular instance, for firms seeking …

Increased competition from their traditionally, “non‐insurance” partners in the financial services industry has forced … “insurance only” companies to enter areas once considered exclusively part of the financial services market. The melding of the … insurance, banking, and brokerage industries into one composite financial service industry has created confusion in the minds of …

associations seem to use association membership chiefly as an insurance principle: to gain ready access to a range of services … chiefly to strengthening existing service bundles emphasising the insurance principle.  …

”‐type market, namely car insurance. Two regression models are constructed to estimate this relationship, one model for younger …

Discusses customer service guarantees and customer service insurance as ways to reduce consumers′ perceived risk in …‐transaction encounters. Views customer service insurance as a way in which companies can differentiate themselves from competition.  …