Viet Ngo, Liem; O'Cass, Aron - In: European Business Review 22 (2010) 5, pp. 496-514
Purpose – The purpose of this paper is to develop a conceptual framework for a value creation business (VCB) model. It seeks to unlock two essential research questions: “what constitutes value”, and “how do firms create value for customers?” in the context of the firm‐customer dyad....