Cuong, Pham Hung; Nguyen, Oanh Dinh Yen; Ngo, Liem Viet; … - In: European Journal of Marketing 54 (2020) 9, pp. 2257-2286
Purpose: This study aims to use social exchange theory and the principle of reciprocity in proposing a theoretical model to examine the essential but unexplored unique roles of individual customer equity drivers (CEDs) and their contribution to brand loyalty. This study identifies a reciprocity...