Akan, Mustafa; Bar{\i}\c{s} Ata; Lariviere, Martin A. - In: Manufacturing & Service Operations Management 13 (2011) 1, pp. 58-72
We consider outsourcing in two important service settings: call center and order fulfillment operations. An important factor in both is the inherent economies of scale. Therefore, we advance a unifying model covering both applications and study the associated contracting problem under...